Returns & Exchanges

At FMCGCart, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, items can be returned in their original, unopened condition within 30 days of delivery.

1

Initiate Your Request

Log into your FMCGCart account and visit the 'Order History' section to select the items you wish to return and obtain a return authorization number.

2

Prepare the Package

Carefully pack the unused beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship the Items

Affix the prepaid shipping label provided in your email to the outside of your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing